Job Details

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**Hiring Event MBNA Customer Service**

351285BR

Call Center

Ottawa , ON

February 25, 2022

**Company Overview**

Tell us your story. Dont go unnoticed. Explain why youre a winning candidate. Think TD if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward.

Stay current and competitive. Carve out a career for yourself. Grow with us. Heres our story:

**Department Overview**

**Hiring Event!**

* Date: March 9th and/or 10th

* All selected candidates will be emailed a set of assessments to complete prior to being invited to attend the event

* If selected for the next step you will receive an invitation to choose which date you would like to join and a time for your interview throughout that day

* On the day of the event there will be a mandatory 30 minute information session at 9am. This session will discuss the role as well as the TD Culture then followed by a Question and Answer period.

New Grads and Students encouraged to apply!

**Job Description**

Helping is at the heart of all we do within TDs contact centre, and were proud of the value we deliver 24 hours a day, 7 days a week, for more than 25 million customers.

Every day is an opportunity to learn and grow, and help our customers feel confident that well be there for them anytime they need us: buying their morning coffee, shopping online, paying their bills, or planning for that next trip.

**What Youll Do**

You are the voice of TD and your role is to:

**Think Like a Customer** by matching products, services and solutions to each customers unique needs, and solving problems at first contact; delivering legendary experiences and trusted advice.

**Act Like an Owner** by contributing to an engaged culture that is focused on delivering business results and contributing to our communities.

**Execute with Speed and Impact** by coming into work at your scheduled time and meeting your customers needs while protecting the Bank from risk.

**Innovate with Purpose** by listening, asking questions, and finding ways to simplify the way we work; solving problems effectively the first time.

**Develop Yourself and Colleagues** by embracing diversity and respecting your team; sharing what works and supporting one another to meet more customers needs and achieve personal career goals with TD.

**Requirements**

**Who You Are**

You are passionate about understanding our customers needs so that you can provide the right advice and solutions to deliver a legendary customer experience every time.

You love a good challenge and can effectively multi-task, sourcing relevant information quickly to support decision-making and effective problem solving.

You are dependable, and you take pride in developing your knowledge and expertise to consistently deliver strong performance.

You are flexible and thrive in an environment of change. You consistently demonstrate a positive attitude, resiliency, and willingness to do things differently.

You enjoy working with a diverse team and appreciate the value of perspectives other than your own.

**Additional Information**

**What We Offer**

As part of our Contact Centre team, you will:

**Gain** confidence and feel prepared for prepared and confident for success after completing our training program and receiving dedicated coaching support.

**Grow** in a continuous learning environment, with customized development paths to help you achieve your goals and build an exciting career at TD.

**Thrive** in an environment where diversity and inclusion are part of our core values; where you can bring your whole self to work and celebrate diversity at work and in our communities.

**Enjoy** a competitive salary, pay for performance incentives, reward and recognition programs, and a benefits package that helps our colleagues achieve financial, mental, and physical well-being.

**Your Commitment**

Location 1600 James Naismith dr Ottawa ON

**Training Commitment (Full time hours)**

Training is mandatory and is scheduled at 37.5 hours per week for both part-time and full-time colleagues. Training is scheduled from Monday to Friday 7:00am-3:00pm. The start date is April 25th

**Scheduling Commitment**

Full Time 37.5 hours a week during business hours. Business hours are Monday to Sunday, 7am-12am

Part Time You will be scheduled for a minimum of 22.5 hours per week, and shifts will range from 4-8 hours. You must be flexible to work between the hours of 7:00am-12:00am, 7 days a week. (Training is mandatory at Full-time and no time can be missed)

**Whats Next**

We want you!

***Hybrid Role:

You will begin your employment at home and continue working remotely temporarily given you meet the requirements which include but are not limited to a quiet workspace, use of personal phone and the required internet bandwidth. You must reside within the Ottawa-Gatineau region.***

***This role is not a permanent work from home position. This is a hybrid role that will require you to work from the office on select days***. ***The expectation is that you will be able to come to the office with little to no notice, contingent on business needs and expectations, and based on public health recommendations.***

*#LI-Post*

**Hours**

37.5

**Inclusiveness**

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

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