Job Details

Location:

Customer Service Rentals Agent in VRIA Corporate Office Lake Forest at Marriott Vacations Worldwide Location *

**Location:**

25510 Commercentre Drive **Job Description**

Responsible for bookings (and canceling) reservations for Vacation Owners, Travel Agents, Rental Guests or Developers. Works directly with Owners and Resort Managers, either in-person, by telephone or through correspondence to provide assistance and to book reservations for owners and their guests. Involves data entry of reservation information into System 9900 and TimeShareWare, updating reservation history and owners files, and confirming reservations with the resorts. Additional duties may include setting up new owner filed, both on the computer or manually, if required. Provide additional assistance with regards to answering general questions about the assessment billing (referring the owner to proper VRI/Resorts Staff Member) and answering questions with regards to new VRI enhancement programs and/or exchange companies.

**Job Responsibilities:**

1. Answer reservation/owner service phone calls. Providing clear, concise and accurate information to all callers. Confirm all types of reservations. Verifies availability of Regular Use Interval Owners, as well as resort rentals. Handles all owner phone inquiries regarding billing statements, as well as other general questions.

2. Assists the Reservations Manager in completing the Inventory Control Processes.

3. Responds to all owner written correspondence.

4. Coordinates reservations for VRIs specials programs such as Bonus Time, Vacation Tyme, and any future VRI programs.

5. Processing all exchange activity, ownership verifications, reservation verifications, inbounds and cancellations for all exchange companies.

6. Prints daily confirmations and transaction registers, updating reservation files and resort activity.

7. Assist with responding to e-mails within a timely manner.

8. Process all address changes as they are received via the VRI Owners Website, mail and from the resorts.

9. Process Ownership Transfers List by updating all future reservations to the new owners information as needed.

10. Perform various other tasks as directed by Management.

**Job Qualifications:**

Education

* High School diploma

Experience

* A combination of education and/or experience in a resort hotel/motel, travel industry related environment, specifically dealing with reservations/accommodations, or a closely related field. Adept at dealing tactfully with the public, both over the phone and in-person. Experience with an automated reservation system desirable. Good organization, math, filing and customer service skills required. Must be able to pass computer and guest service test.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture